ROYAL MAIL BEATS QUALITY OF SERVICE TARGETS
Royal Mail beat its 93.0 per cent First Class mail target with 93.2 per cent of this mail delivered the next working day. It also exceeded its Second Class mail target of 98.5 per cent, delivering 98.9 per cent of this mail within three working days. Royal Mail has one of the highest service specifications of any major European country[1].
Royal Mail is the only UK mail delivery company required to publish quality of service performance against delivery targets every quarter.
At an individual postcode area level, 114 of 118[2] postcodes met or exceeded their targets over the year.
Royal Mail also beat its targets during the fourth quarter of the year, delivering 93.4 per cent of First Class and 99.0 per cent of Second Class mail on time.
The results are published today in the latest Royal Mail Quality of Service report, covering the fourth quarter of the financial year.
Sue Whalley, Chief Operations Officer commented: “Our people have continued to deliver across the UK to a very high standard, against one of the highest service specifications of any major European country. Alongside a greater focus on customer service, we have continued to modernise our operations over this period in one of the biggest transformation projects in UK industry. I would like to thank our postmen and women for their on-going commitment and dedication.”
[1] Germany, France, Spain and Italy2 minimum standard for First Class stamped and meter franked mail of 91.5%.
