Latest Update From The Royal Mail On The International Cyber Incident – WC 23/01/2023

Following the recent international cyber incident, we can confirm that we’ve made further progress in exporting an increasing number of items to a growing number of international destinations. We are using alternative solutions and systems, which have not been affected by the cyber incident.

Our focus has been on despatching the export parcels and letters which were in our network before the cyber incident. We’ve also been successfully despatching standard export letters since we reinstated those services for customers on 18 January.

As a result of this progress and the growing capability of our alternative export solutions, we can now announce that we will be resuming our International Tracked & Signed as well as International Signed services to all destinations for business account customers and customers buying postage online. This includes parcel, large letter and letter formats of these services. Online shipping solutions will be enabled to allow customers to select these services, print labels and send items from today (Thursday 26 January).

Delivery of International Tracked & Signed and International Signed items posted from today (Thursday 26 January) may take slightly longer than usual and you may notice different tracking information as items leave the UK.

We continue to ask customers not to submit any new Tracked or Standard/Economy export parcels into our network just yet. We’re aiming to provide further updates on these services in the coming days.

Import operations continue to perform a full service with some minor delays. Domestic services are unaffected.

Once again, we would like to apologise to you for the disruption this incident is causing. We’re continuing to work around the clock to reinstate all remaining services for export letters and parcels as quickly as we can.